Privacy Policy

Privacy Policy

At FIRETECH, we are dedicated to safeguarding and preserving the privacy of user (website user) when visiting our website or communicating electronically with us.
The policy shall be updated from time to time hence request users to refer and review the latest revision of the policy. A website user or visitor is any person/device making visit to our web URL www.firetechindia.com

Use of Cookies

‘Cookies’ are used to provide aggregated statistics on visitors to our websites and their browsing behaviour. This enables us to order the site to make customer’s/user’s journeys on our website easier and if necessary make appropriate improvements related to the same. We use Google Analytics to carry out analytical functions on our site. You can view their privacy policy here.

By using our website, you agree that we can place these types of cookies on your device. 

Information that We Collect 

We may collect and process the following data about the user/visitor: 

• Details of visitors to our website and the resources that a visitor has accessed, including, but not limited to, traffic data, location data, weblogs and other communication data. 

• Information about visitors that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. It includes information a visitor has provided when visitor has registered to use our site, subscribed to any of our services, search for a product, place an order for a product, participate in discussion boards or other social media functions on our website or LinkedIn site, enter a competition, promotion or survey, and when a visitor reports a problem with our site. The information a visitor give us may include visitor’s name, address, e-mail address and phone number, financial and credit/debit card information, personal description and photograph etc. 

• Information is provided to us when a user communicates with us for any reason. 

• Information received from other sources. This is the information we receive about a user/visitor if they have used any of the other websites we operate or the other services we provide. In this case we will have informed visitor when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told visitor for what purpose we will share and combine the data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify a visitor when we receive information about visitor from them and the purposes for which we intend to use that information. 

Use of Information 

The information that we collect and store relating to visitor is primarily used to enable us to provide our services to users. In addition, we may use the information for the following purposes: 

• To provide a user with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to a user, where a user have consented to receive such information. 

• To carry out our obligations arising from any contracts entered into between user and us and to provide them with the information, products, and services that they request from us. 

• If users are existing customers, we may contact them with information about goods and services similar to those that were the subject of a previous sale. 

Information we collect about User/Visitor 

We will use this information: 

• to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; 

• to improve our website to ensure that content is presented in the most effective manner for you and for your computer; 

• to allow users to participate in interactive features of our service when they choose to do so; 

• as part of our efforts to keep our site safe and secure; 

• to measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to users; 

• to make suggestions and recommendations to users and other users of our site about goods or services that may interest all of them respectively. 

Information received from other sources 

We will combine this information with information a user gives to us and information we collect about the user. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive). 

Storage of Personal Data 

We may transfer data that we collect from user/s to locations outside of the Indian economic area for processing and storing. Also, it may be processed by staff operating outside the Indian Economic Area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of user’s order, the processing of your payment details and the provision of support services. By submitting user’s personal data, user agrees to this transfer, storing or processing. We will take all reasonable steps to make sure that user’s data is treated securely and in agreement with this Privacy Policy. 

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. 

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is therefore entirely at user’s own risk. Once we have received the information, we will use strict procedures and security features to try to prevent unauthorised access. 

Where we have given user (or where user have chosen) a password so that user can access certain parts of our site, user/s are responsible for keeping this password confidential. 

Disclosure of Information 

User agrees that we have the right to share the user’s personal information with: 

• Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries 

• Selected third parties including but not limited to business partners, suppliers and subcontractors, for the performance of any contract we enter into with them or the user; 

We will disclose the user’s personal information to third parties: 

• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets. 

• If FIRETECH or parent/subsidiary/related companies or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. 

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. 

Third Party Links/URLs 

User/s may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. 

Access To Information 

The GDPR and Data Protection Act give you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below.  

Contact Us 

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us.