Limited Warranty Policy

Limited Warranty Policy

At FIRETECH, we stand behind the quality and performance of our products. This Limited Warranty outlines the terms and conditions under which we provide assurance for our fire suppression systems and related equipment. 

Warranty Coverage 

FIRETECH warrants its products against defects in materials and workmanship under normal use and service conditions for a period of 12 months from the date of supply, unless and until confirmed otherwise by an authorised employee and official channel.  

What This Warranty Covers 

• Defective Materials: Replacement or repair of components proven to have defects in material. 

• Workmanship Issues: Correction of faults in assembly or manufacturing. 

• Performance Reliability: Assurance that the product functions as specified when properly installed and maintained. 

What This Warranty Does Not Cover 

This warranty does not apply to: 

• Damage caused by misuse, neglect, improper installation, or unauthorised modifications. 

• Normal wear and tear or damage due to environmental conditions beyond design specifications. 

• Consumables or components not manufactured by FIRETECH, such as third-party accessories. 

• Costs associated with installation, removal, or transportation of the product for warranty service. 

• Products used outside their intended purpose or operating parameters. 

Claim Process 

1. Notification: Contact FIRETECH at sales@firetechindia.com maximum within 30 days of discovering the issue. 

1. Proof of Purchase: Provide a valid proof of purchase or warranty registration. 

1. Evaluation: FIRETECH will inspect and evaluate the product to determine eligibility under this warranty. 

1. Resolution: If eligible, FIRETECH will repair or replace the defective product or component, subject to availability. 

Limitations of Liability 

FIRETECH’s liability under this warranty is limited to repair or replacement of defective parts, at our discretion. 

FIRETECH is not responsible for incidental, consequential, or indirect damages arising from product use or failure. 

Transferability 

This warranty applies only to the original purchaser and is non-transferable unless explicitly authorised in writing by FIRETECH. 

Warranty Application 

Product warranty shall be automatically enforced from the date of supply from FIRETECH factory/unit. 

For complete details, service requests, or inquiries, contact our customer support team at: sales@firetechindia.com 

Website: www.firetechindia.com